1 day course

The greatest creators of value in your business:

your people

This course will equip you to be more assertive, confident and enable you to deal with difficult clients. You will learn how to handle any complaints you receive in a totally professional manner.

Suitable for people employed in customer service roles where service excellence is critical to differentiate your company from your competitors.

Why You Should Take this course

By attending our business training, whether it be time management or business etiquette, you will improve your performance and be more productive in your job.

A good training program allows you to strengthen soft skills helping to bring you to a higher level. Train as a team, to ensure all have similar skills and knowledge working towards better productivity. 

We offer tailored packages for companies.

For more information on any of our courses please check out our course outline.

Certified TRAINER

Our Business Trainers are Certified with a vast amount of training experience.

Duration of Course

1 day.

brief outline of course

In Gibraltar

Locally based training centre giving you direct contact with the training team right here in Gibraltar.

course material

At the end of this training course you will be emailed a free training manual and a certificate of attendance.


Virtual Classroom Training - Client Site Training - Grasp Training Centre

Benefits for you

  1. Deliver exceptional customer service with confidence
  2. Improve your emotional intelligence when dealing with customers

Benefits for your organisation

  1. Improve your company’s standards of service
  2. Improve customer relationships
  3. Retain and increase your customer spend



10:00 - 16:30

(Morning Break 11:15)

(Lunch 13:00 - 14:00)

(Afternoon Break 15:15)

Module 1

Module 2

Module 3

Module 4

Module 5



Join one of our business training courses

Need more information? Fill in the form and we will give you a call!

    Need more information? Fill in the form and we will give you a call!