Asian Customer Account Advisor

We’re hiring an Asian Customer Account Advisor to join our client’s team in Gibraltar.

What you’ll do:

• Using Simplified and Traditional Chinese to communicate efficiently with customers.
• Liaising with English-speaking internal departments in order to resolve customers’ queries.
• Providing a positive customer experience and first time resolution.
• Responding to customer queries in a timely manner via Live Chat, telephone and email.
• Using internal tools to assist and take ownership of your customer query.
• Escalating queries where necessary.
• Investigating issues thoroughly.
• Promoting safer gambling.
• Maintaining awareness of policies, procedures and licensing requirements.

What you’ll need:

• Passion for delivering exceptional customer service.
• Good people skills.
• Fluent/Native verbal and written communication skills in Simplified and Traditional Chinese.
• Excellent verbal and written communication skills in English, with ability to translate between English and both Simplified and Traditional Chinese.
• Ability to multitask, with good attention to detail.
• Problem solving.
• Competent computer, literacy and numeracy skills.
• Experience in a customer-facing role preferred but not essential.

What you’ll get:

• Competitive salary
• Career progression
• Generous bonus scheme
• Wide range of other benefits.

This position is offered on a full time basis requiring a flexible approach to working hours, working any five days from seven, including evenings and bank holidays.