Customer Support Specialist

We are hiring a Customer Support Specialist to join our client’s team in Gibraltar.

You will be responsible for providing customers of the company with day-to-day technical support via e-mail, instant messaging service and telephone. You will be working on a rotating shift basis with 8 hours a shift and 5 shifts a week. You will be reporting to the QA Manager.

Role and Responsibilities:

  • Answer customer enquiries either by telephone, e-mail or online chat
  • Respond promptly to customer inquiries, handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Can provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
  • Accomplish targets in terms of handling time, priority set within the department and any SLA provided.
  • Communicate and coordinate with the customer’s dedicated Account Executives
  • Escalate critical issues swiftly and accurately to Account Executives and company management
  • Assist the company and management in other related areas when required or requested
  • Train and assist other members of the Customer Support Team when required or requested

Essential Skills and Experience:

  • Preferably a college graduate with at least 2 years of related experience or an equivalent combination of education and experience.
  • Basic computer knowledge: MS Office (Word & Excel), Internet Browsing
  • Strong communication skills, Fluent in English – Spoken and Written.
  • Knowledge of poker/casino games is an advantage though not essential 
  • Self-motivated and results-oriented 
  • Can easily adapt to the environment and business models
  • Display willingness to learn/fast learner
Job Category: Admin Customer Service
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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