Our clients Customer Service department is looking for a German Speaking Customer Service Executive that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Responsibilities:
- Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc;
- To maximise customer retention through promotion of various products, activities, bonus offers etc;
- Communicating and cooperating with other departments as required;
- Taking an active interest in driving process and quality improvements across the department;
- Fulfilment of other tasks specific to your language community as required;
- To maximise revenue opportunities by offering relevant deposit methods;
- Testing of new games, products and software as required.
Requirements:
- Fluent in both spoken and written English
- Internet experience and awareness
- Native level of German with other language skills beneficial.
- Excellent proven Customer service experience
- Extremely customer focused
- Excellent written and oral communication skills
- Confident oral communicator
- Strong team player
- Patience and diplomacy
- High level of trust
- Good interpersonal skills
- Reasoning and analytical ability
- Reports directly to the Head of Customer Service
- Knowledge and experience of the gambling industry an advantage
- PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.
Job Category: Customer Service
Job Type: Full Time
Job Location: Gibraltar