German Customer Service Executive

Our clients Customer Service department is looking for a German Speaking Customer Service Executive that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities:

• Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc;
• To maximise customer retention through promotion of various products, activities, bonus offers etc;
• Communicating and cooperating with other departments as required;
• Taking an active interest in driving process and quality improvements across the department;
• Fulfilment of other tasks specific to your language community as required;
• To maximise revenue opportunities by offering relevant deposit methods;
• Testing of new games, products and software as required.

Requirements:

• Fluent in both spoken and written English
• Internet experience and awareness
• Native level of German with other language skills beneficial.
• Excellent proven Customer service experience
• Extremely customer focused
• Excellent written and oral communication skills
• Confident oral communicator
• Strong team player
• Patience and diplomacy
• High level of trust
• Good interpersonal skills
• Reasoning and analytical ability
• Reports directly to the Head of Customer Service
• Knowledge and experience of the gambling industry an advantage
• PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.