Head of Safer Gambling

We’re hiring a Head of Safer Gambling to join our clients team in Gibraltar.

The job:

  • Responsible for the overall operations of the Safer Gambling Team.
  • Reporting and monitoring of various Safer Gambling processes and procedures
    through robust auditable processes.
  • Identify areas of Safer Gambling risk to develop and implement measures to
    address such items as well as launching new initiatives
  • Fine-tuning of pro-active algorithm-based tool used identify players exhibiting
    behaviour that may indicate potential signs of gambling related harm
  • Working with data analysts to assess the effectiveness of our Safer Gambling
    policies, processes and interactions.
  • Ensure effective accurate documentation and record keeping of Safer
    Gambling processes.
  • Reviewing/amending manuals and existing procedures, as related to
    Responsible Gambling and compliance in all regulated markets.
  • Handling of & providing guidance on escalated disputes as required to
    investigate and determine the most appropriate action to take.
  • Focal point for internal escalation of Safer Gambling compliance matters.
  • Key stakeholder in the implementation of new policies, procedures &
    regulatory requirements.
  • Research and preparation of case studies/presentations for training purposes,
    audits & ADR’s.
  • Identifying key training needs and overseeing Safer Gambling training content
    and delivery including collaborating with external organisations when
    required.
  • Developing and maintaining relationships with 3rd party organizations in the
    Safer Gambling field.

Your experience:

  • Minimum of 5 years’ practical experience working for a regulated gambling operator, specialising in
  • Safer Gambling, player protection or a comparable background.
  • Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer
  • Gambling and customer interactions.
  • Knowledge of best practice in social responsibility for remote gambling.
  • Strong communication skills, with the ability to communicate and gain the respect of all levels of
  • management and staff.
  • Proficient in MS Office applications.
  • Reasoning and analytical ability in order to make decisions.
  • Good assessment of situations under stressful circumstances.
  • Excellent organisational and prioritisation skills
Job Category: Compliance
Job Type: Full Time Permenant
Job Location: Gibraltar

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