Helpdesk Technician

We’re hiring a Helpdesk Technician to join our client’s team in Gibraltar.

What you’ll do:

  • Manage tickets through their full-service lifecycle using our client’s Helpdesk system;
  • Ensure tickets are updated and customers are kept fully informed of
  • Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner;
  • Maintain helpdesk notes, operational logs, change control logs and documentation surrounding daily activities;
  • Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals;
  • Perform analysis, diagnosis, and resolve or escalate problems replate to computer hardware, operating systems, applications and peripherals;
  • Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks;
  • Respond to system alerts in line with Service Levels;
  • Proactively trace alerts with a view to prevent customer-impacting issues occurring;
  • Manage and update hardware and software asset registers.

What you’ll need:

  • 1+ years’ experience in a similar role;
  • Excellent interpersonal and customer service skills;
  • Problem-solving and critical-thinking skills;
  • Excellent written and verbal communication skills;
  • Ability to quickly diagnose and resolve technical issues;
  • Exceptional teamwork and leadership skills to help other technical support workers;
  • Ability to learn new technologies and implement them;
  • Strong communication skills;
  • A meticulous and organised approach to work with an eye for detail and identifying problems;
  • Logical, analytical, and creative approach to meeting user and system requirements;
  • Ability to work in a team and alone to manage own workload.

What you’ll get:

  • Salary commensurate with experience;
  • 20 days annual leave and Gibraltar bank holidays;
  • Pension.

Working hours:

  • 40 hours per week, Monday to Friday.
Job Category: IT
Job Type: Full Time Office based
Job Location: Gibraltar
Salary: £25000 - £35000 DOE

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