Helpdesk Technician

We’re hiring a Helpdesk Technician to join our client’s team in Gibraltar.

What you’ll do:

• Manage tickets through their full-service lifecycle using our client’s Helpdesk system;
• Ensure tickets are updated and customers are kept fully informed of
  progress;
• Respond to incoming calls and e-mails regarding problems with computers, associated hardware and software in a timely manner;
• Maintain helpdesk notes, operational logs, change control logs and documentation surrounding daily activities;
• Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals;
• Perform analysis, diagnosis, and resolve or escalate problems replate to computer hardware, operating systems, applications and peripherals;
• Ensure that the computer systems are provided with appropriate network connectivity throughout the organisations LAN and wireless LAN networks;
• Respond to system alerts in line with Service Levels;
• Proactively trace alerts with a view to prevent customer-impacting issues occurring;
• Manage and update hardware and software asset registers.

What you’ll need:

• 1+ years’ experience in a similar role;
• Excellent interpersonal and customer service skills;
• Problem-solving and critical-thinking skills;
• Excellent written and verbal communication skills;
• Ability to quickly diagnose and resolve technical issues;
• Exceptional teamwork and leadership skills to help other technical support workers;
• Ability to learn new technologies and implement them;
• Strong communication skills;
• A meticulous and organised approach to work with an eye for detail and identifying problems;
• Logical, analytical, and creative approach to meeting user and system requirements;
• Ability to work in a team and alone to manage own workload.

What you’ll get:

• Salary commensurate with experience;
• 20 days annual leave and Gibraltar bank holidays;
• Pension.

Working hours:

• 40 hours per week, Monday to Friday.