3rd Line IT Support Engineer

We’re hiring a 3rd Line IT Support Engineer to join the oldest and most established IT company in Gibraltar.

What you’ll do:

• Work with the support team to install, maintain and support clients’ business technology systems.
• Troubleshoot and resolve business technology system issues for clients.
• Respond to general IT requests.
• Repair/rectify hardware, software, networking and other issues.
• Undertake relevant training when required.

What you’ll need:

• A minimum of two years’ experience in IT client support is required.
• Be presentable, polite and energetic.
• Have excellent communication skills.
• Be able to communicate well with both team members and clients.
• Work well both autonomously and as part of the team.
• Be able to manage priorities, time and workload effectively and efficiently.
• Be willing to work outside of office hours on occasion.
• Take pride in producing high quality work.
• Be willing to undertake relevant training and certification.
• Experience working with Microsoft 365/server break/fix.
• Networking experience/qualifications (prefer to include Unifi/Ubiquiti/Meraki)
• Clear spoken and written English and Spanish.
• Full driving licence.

What you’ll get:

• Great working environment – free lunch Fridays.
• Bi-annual bonus – one at Christmas and one paid if all hit their KPIs.
• Free Dell, MS and Ubiquiti/Unifi training.