Safer Gambling Operations Manager

We’re hiring a Safer Gambling Operations Manager to join our client’s team in Gibraltar!

Role & Responsibilities:

  • Responsible for the overall operations of the Safer Gambling Team.
  • Reporting and monitoring of various Safer Gambling processes and
    procedures through robust auditable processes.
  • Identify areas of Safer Gambling risk to develop and implement measures to
    address such items as well as launching new initiatives
  • Fine-tuning of pro-active algorithm-based tool used identify players exhibiting
    behaviour that may indicate potential signs of gambling related harm
  • Working with data analysts to assess the effectiveness of our Safer Gambling
    policies, processes and interactions.
  • Ensure effective accurate documentation and record keeping of Safer
    Gambling processes.
  • Reviewing/amending manuals and existing procedures, as related to
    Responsible Gambling and compliance in all regulated markets.
  • Handling of & providing guidance on escalated disputes as required to
    investigate and determine the most appropriate action to take.
  • Focal point for internal escalation of Safer Gambling compliance matters.
  • Key stakeholder in the implementation of new policies, procedures &
    regulatory requirements.
  • Research and preparation of case studies/presentations for training
    purposes, audits & ADR’s.
  • Identifying key training needs and overseeing Safer Gambling training content
    and delivery including collaborating with external organisations when
    required.
  • Liaising with other sites and departments, internal/external as required.
  • Developing and maintaining relationships with 3rd party organizations in the
    Safer Gambling field.
  • Any other tasks assigned by line management.

Essential Skills & Experience:

  • Minimum of 5 years’ practical experience working for a regulated gambling operator, specialising in
    Safer Gambling, player protection or a comparable background.
  • Detailed knowledge of the LCCP and guidance notes of relevant licensing authorities relating to Safer
    Gambling and customer interactions.
  • Knowledge of best practice in social responsibility for remote gambling.
  • Strong communication skills, with the ability to communicate and gain the respect of all levels of
    management and staff.
  • Proficient in MS Office applications.
  • Reasoning and analytical ability in order to make decisions.
  • Good assessment of situations under stressful circumstances.
  • Excellent organisational and prioritisation skills.
  • Experience in providing detailed case reviews, presentations and analytical data.
  • Must be adaptable to changing procedures and be able to work with various stakeholders.
  • Able to work under pressure and to deadlines.
  • Diplomatic, flexible and approachable.
  • Strong leadership skills.
  • Strong attention to detail.
  • Patient, proactive, responsible and reliable.

We offer a hybrid WFH policy – 1 or 2 days WFH

Job Category: Gaming
Job Type: Full Time
Job Location: Gibraltar
Salary: £53000

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