VIP Operations Director

We’re hiring a VIP Operations Director to join our client’s team in Gibraltar.

What you’ll do:

  • Develop and implement plans and objectives for the department in an
    effective and innovative fashion
  • Develop strategies to improve engagement and manage programs to foster
  • Oversee and coordinate daily operations
  • Maintain compliance with external regulations and internal policies
  • Assess and report progress in meeting department objectives
  • See to department staffing needs (e.g. interviewing, hiring, new hire and
    ongoing training, annual evaluations, etc.)
  • Participate in budget development and monitoring of expenses (including
    events, personnel and staff recognitions)
  • Oversee events and conferences as needed
  • Generate necessary reports for the executive team; read subordinates’ reports
  • Ensure NRC targets are achieved, reviewable yearly based on growth
    forecasting (approx  50% of gross yearly revenues)
  • Manage and be responsible for High Value Member and Arabic Support teams.

What you’ll need:

  • Significant work experience as a Department Director or similar position
  • Experience and working knowledge of a VIP/Customer Service sector
  • Highly analytical and organized approach to everyday work
  • Ability to prioritize and deliver work under pressure and to tight deadlines
  • Candidate will work independently and use his/her own initiative
  • Must promote the interests and welfare of the Company at all times
  • Strong working knowledge of performance and operations management
  • Familiarity with industry regulations and quality standards
  • Solid computer skills, including Microsoft Office and relational databases and software (e.g. ERP)
  • Exceptional communication and public speaking skills
  • Outstanding leadership and organizational skills
  • Competent collaborator and skilled cross-functional communicator
  • Have the ability to motivate, develop and drive the team to meet challenging targets.
Job Category: Operations
Job Type: Full Time
Job Location: Gibraltar
Salary: DOE

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