VIP Operations Director

We’re hiring a VIP Operations Director to join our client’s team in Gibraltar.

What you’ll do:

• Develop and implement plans and objectives for the department in an
  effective and innovative fashion
• Develop strategies to improve engagement and manage programs to foster
  them
• Oversee and coordinate daily operations
• Maintain compliance with external regulations and internal policies
• Assess and report progress in meeting department objectives
• See to department staffing needs (e.g. interviewing, hiring, new hire and
  ongoing training, annual evaluations, etc.)
• Participate in budget development and monitoring of expenses (including
  events, personnel and staff recognitions)
• Oversee events and conferences as needed
• Generate necessary reports for the executive team; read subordinates’ reports
• Ensure NRC targets are achieved, reviewable yearly based on growth
  forecasting (approx  50% of gross yearly revenues)
• Manage and be responsible for High Value Member and Arabic Support teams.

What you’ll need:

• Significant work experience as a Department Director or similar position
• Experience and working knowledge of a VIP/Customer Service sector
• Highly analytical and organized approach to everyday work
• Ability to prioritize and deliver work under pressure and to tight deadlines
• Candidate will work independently and use his/her own initiative
• Must promote the interests and welfare of the Company at all times
• Strong working knowledge of performance and operations management
• Familiarity with industry regulations and quality standards
• Solid computer skills, including Microsoft Office and relational databases and software (e.g. ERP)
• Exceptional communication and public speaking skills
• Outstanding leadership and organizational skills
• Competent collaborator and skilled cross-functional communicator
• Have the ability to motivate, develop and drive the team to meet challenging targets.